Support
GymPass is the submission, review, and decision system for USA Gymnastics Trampoline & Tumbling elite mobility windows. It is a Scorsync product.
Getting help
Email support@scorsync.com. Include the athlete's name and the mobility window you are submitting for, and we will reply within two business days.
If a mobility window closes in less than 48 hours, say so in the subject line — those are handled first.
If you are already signed in, click ? at the top of any page and choose Contact support — your request carries the page you were on. The full process, from your account to the decision, is in the Coach guide.
Getting an account
Sign-up asks for your name, email, USA Gymnastics member number, date of birth, and a password. Your date of birth is used once, to check your membership with USA Gymnastics — GymPass does not store it. Then confirm your email address from the link we send you.
If an administrator invited you, the invitation email has a link that lets you set your password. If you already have an account and forgot your password, use "Forgot password" on the sign-in screen.
You can start a submission only after the membership check clears. While it is pending, GymPass checks again every night. If it has not cleared by the next day, contact support.
If you registered with a mistyped email address, the verification email went to that address instead of yours. Sign in with the address exactly as you typed it, choose Wrong email address? Change it on the verification screen, and we will send a new link to the corrected one. Registering again will not work, because your USA Gymnastics member number is already on the first account. If you cannot remember the address you typed, contact us with your member number and we will correct it for you.
Submitting a routine
Submissions are made against an open mobility window. If the window you expect is not listed, it has either not opened yet or has already closed — the dates are set by the Elite Committee, not by GymPass.
Video must be at least 1080p (1080 pixels on the shorter side), landscape or portrait, at least 30 frames per second, up to 500 MB, in MP4 or MOV format. In a web browser, keep the tab open until the upload finishes — if it fails, choose the file again. In the GymPass iOS app, uploads continue in the background.
Review status
Two trained reviewers — a judge and a coach reviewer — mark each criterion pass or fail independently. Where they disagree, a third trained reviewer settles those criteria, and the Elite Committee Chair issues the decision. While a submission is under review you will see the status Under review, but not the marks or who is reviewing it. If a reviewer needs a new video, you will see their note. The reasons for the result come with the decision.
Deleting your account
You can delete your account from the app: open the account menu at the top right, choose Profile, scroll to Delete account, and confirm with your password. Deletion is available to every account at any time and cannot be refused.
It takes effect immediately. Your name, email, phone and membership identifiers are irreversibly replaced, and the account cannot be signed in to again — there is no grace period and no way to recover it. What is kept is only what a governing body is required to keep: the qualification decisions the account took part in, and the attestations it signed, which remain signed as legal records. Those records are no longer linked to you by name. This is set out in full in Privacy & data.